Return Policy

Return Policy:

Please note that the return and exchange will only be accepted if the following criteria is met:

Please read and understand before proceeding further:

• Claims will only be entertained for product defects or delivery of wrong items
  
  
• Claims based on customer’s change of mind or customer mistake on order submitted will not be entertained
  
  
• Claims must be made within 7 days after you receive your products (based on courier delivery tracker)
  
  
• Products that have been consumed for more than 10% of the full packet will not be accepted for return and exchange
  
  
• Returned goods must be in intact condition
  
  

• All product is non-refundable, we only allow exchange and refund via Big Nuts online cash voucher
  
  

• Exchanges for other products are not allowed except the same item
  
  

Big Nuts reserves the rights to not accept any return requests which does not meet our standard return policy.

To process for return:

Kindly contact us via email at customercare@bignuts.my and provide following details:

1. Reason: Kindly provide your Name & Contact Details so that we can get back to you directly
   
   
2. Issues: In your email subject line, write ‘Return & Exchange (ORDER NUMBER) as the subject header so that we can clearly identify you and how we can assist you
   
   
3. Process: Please allow up to 2 working days for our team to get in touch with you. We will review your email before getting in touch to make arrangements for return & exchange once our manager has given approval
   
   
4. Shipping: We will send you a softcopy of the return shipping label for you to print and attach the return parcel, then we will schedule a time for logistics to come pick come from you.

*Big Nuts reserves the rights to not accept / process any return request which does not fulfil our standard return policy.