Frequently Asked Questions
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Who is Big Nuts?
Big Nuts is a proud Malaysian brand based in Penang, specializing in high-quality roasted nuts, dried fruits, muesli, and granola. Our mission is to inspire healthy eating by providing top-notch products that you can trust.
Where can I buy Big Nuts products?
You can purchase Big Nuts products directly from our official website. We’re also available on popular online shopping platforms like Shopee, Lazada, and TikTok Shop.
You're also welcome to visit our retail store at 46g, Lorong Selamat, Georgetown, Penang. Additionally, our products are available at authorized reseller locations across Malaysia.
Where are your ingredients from?
All over the world! We source the best quality products from producers and suppliers across the globe.
For more details, please refer to the respective product pages.
Where do you roast and pack your products?
All of our products are freshly roasted and packed daily at our headquarters in Georgetown, Penang.
Are your products HALAL certified?
Yes! Our company abides by the HALAL guidelines, and procedures outlined by the Department of Islamic Development Malaysia (JAKIM) as well as to uphold its standard at all times.
Are your products organic?
Only our Brazil Nuts, Chia Seeds, Goji Berries and Sundried Apricots are certified organic.
Everything else that we supply are all natural ingredients despite not being certified as organic.
Are your products gluten free?
Yes, our products are made from natural ingredients and are gluten-free unless stated otherwise on the product page. However, they are not certified gluten-free.
Are your dried fruits sweetened?
We only source low-sugar or unsweetened options, and we replace sugar with molasses.
What is your return and exchange policy?
We offer a 7-day return policy for products that meet the following criteria:
1. New and unopened packaging
2. Product issues
3. Less than 10% of the product has been consumed
For more details, please refer to our Return & Exchange Policy.
Do you offer international shipping?
Yes, we do! Currently, we offer shipping to Singapore.
For other countries, please reach out to our Customer Service, as shipping fees vary by destination.
Please note that shipping costs can be high, but we’re happy to assist if you’d like to explore this option.
How long does delivery usually take?
ETA
WM: 2-5 working days
EM: 2-10 working days
Singapore: 5-10 working days
Do you offer express delivery?
Yes, we do!
You can select the pick-up option during checkout and arrange for Grab or Lalamove to collect your order.
Allow at least 24 hours for us to prepare your order.
For any further inquiries, feel free to contact Customer Service.
Are your products safe for child consumption?
Our products are safe for child consumption.
Nuts are generally safe for children, but parents should remain cautious of potential choking hazards or allergic reactions, which can vary by individual.
What is the recommended storage time for Big Nuts products?
Nuts, Seeds, Granola: 8 months
Oat Bran: 10 months
Dried Fruits: 12 months
Instant/Rolled Oats: 15 months
FUEL on-the-go series:
Nuts: 18 months
Granola: 12 months