Welcome to White Houze Food Sdn Bhd web site online store. Terms and conditions stated below applies to all visitors and users of White Houze Food Sdn Bhd. You're bound by these terms and conditions as long as you're on www.bignuts.my


The content of terms and conditions may be change, move or delete at any time. Please note that White Houze Food Sdn Bhd has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, White Houze Food Sdn Bhd will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by White Houze Food Sdn Bhd.

Comments and Feedbacks

All comments and feedbacks to www.bignuts.my will be remain White Houze Food Sdn Bhd's property.

User shall agree that there will be no comment(s) submitted to the www.bignuts.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


User shall agree that White Houze Food Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user.


The user shall agree to defend, indemnify and hold White Houze Food Sdn Bhd harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own risk. www.bignuts.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third-party site.

Inaccuracy Information

From time to time, there may be information on www.bignuts.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Return & Exchange  

Terms & Conditions for Return: (Please read and understand before proceeding further)

1. Reason: Claims will only be entertained for product defects or delivery of wrong items only. Claims based on customer change of mind or customer mistake on order submitted will not be entertained.

2. Validity: Claims must be submitted within 7 days of receipt of goods from online purchase (according to courier delivery tracker). Claims submitted after this grace period will not be entertained.

3. Returned Goods: Returned goods must be sent back to us in intact condition (as close as possible) for our Quality Improvement Review. Customer shall bear the product return shipping fee once management agrees for accepting a return. Products that have been consumed for more than 10% of the full packet will not be accepted for return and exchange. 

Process for Return:

Kindly contact us via email at customercare@bignuts.my

1. Contact Details: Kindly provide your Name & Contact Details so that we can get back to you directly.

2. Issue: In the Subject Line, write Return & Exchange (YOUR NAME HERE) as the subject header so that we can clearly identify you and how we can assist you.

3. Process: Please allow up to 3 working days for our team to get in touch with you. We will review your email before getting in touch to make arrangements for return & exchange once our manager has given approval.


This agreement is effective unless and until either by the customer or www.bignuts.my. Customer may terminate this agreement at any time.